One-Year Limited Warranty

1. Warrantor and Eligibility

Warrantor: JackonLux Inc., 700 Lavaca St, Ste 1401, Austin, TX 78701, United States.

This warranty covers all retail products sold directly through jackonlux.com, including lighting fixtures, rechargeable lighting, solar lighting, and other merchandise. It applies to the original retail purchaser and a gift recipient with reasonable proof of the eligible purchase. Third-party marketplace purchases are not covered by this direct-purchase warranty unless JackonLux expressly agrees otherwise. Wholesale transactions governed by a separate written agreement may have different terms.

No separate product registration is required.

2. Warranty Period

Coverage lasts 12 months from the product’s original confirmed delivery date. Report an apparent covered defect during this period. Claims submitted within the warranty period remain eligible for review if reasonable investigation or fulfillment continues after it ends. This warranty does not replace any longer protection required by law.

3. What the Warranty Covers

We cover verified defects in materials or workmanship that cause the product or its originally supplied components to fail during normal, intended use. Depending on the product, covered parts may include:

• LED lighting units and integrated light sources;
• Drivers, switches, and electrical controls;
• Originally supplied rechargeable batteries with a manufacturing defect;
• Solar panels and charging components;
• Structural components, mounting hardware, and originally supplied parts.

Coverage depends on the cause of failure. Normal reduction in rechargeable battery capacity from aging or charge cycles is not itself a manufacturing defect. Products must be used within their specifications, safety instructions, electrical requirements, and intended environmental conditions.

4. What the Warranty Does Not Cover

The warranty does not cover defects or damage caused by:

• Accidents, drops, impacts, crushing, or physical abuse;
• Improper installation, incorrect wiring, incompatible voltage, or unsuitable electrical connections;
• Misuse, negligence, or use outside stated specifications or intended purpose;
• Modifications or independent repairs, but only to the extent they caused the particular defect;
• Ordinary wear and tear, cosmetic aging, or expected degradation of consumables, including normal battery capacity loss;
• Exposure to water, moisture, heat, chemicals, or weather beyond the advertised protection rating or operating conditions;
• Failure to follow applicable safe-use, charging, maintenance, or installation instructions, where that failure caused the damage;
• Theft, loss, or damage after delivery unrelated to a covered manufacturing defect.

Use of third-party parts or an independent repair provider does not, by itself, void this warranty. Opening the packaging, normal installation, or ordinary use also does not automatically invalidate coverage.

5. Warranty Remedies

If we verify a defect covered by this warranty, JackonLux will provide an appropriate remedy at no charge for the covered defect. Depending on the circumstances, this may include repair, replacement of a defective component, replacement of the product, or a refund where appropriate or required by law.

JackonLux will offer a reasonable remedy based on the defect, product condition, replacement availability, and applicable law. If the original model is unavailable, we may offer a comparable item or component of similar quality, function, and specifications, and disclose any material differences before substitution. If repair or replacement cannot be completed within a reasonable time, we will offer an appropriate alternative, including a refund where required or appropriate.

This warranty does not grant a general right to return a functioning product after the 30-day change-of-mind return period.

6. Warranty Costs and Return Shipping

• JackonLux covers the necessary repair or approved replacement cost of verified covered defects.
• If we require a physical return, we will provide a prepaid label or otherwise cover the authorized return shipping cost.
• When practical, we may supply a replacement component without requiring the full product to be returned.
• Do not send a product before written return instructions are provided.

Unless expressly approved in advance or required by law, third-party removal, reinstallation, electrician services, and related labor costs are not included. Some states do not allow certain limitations or exclusions of incidental or consequential damages, so these limitations may not apply to you.

No charges will be imposed for a covered remedy. If a claim is not covered and optional paid service is available, its price will be disclosed for your agreement before service.

7. How to Request Warranty Service

Email support@jackonlux.com and provide the following, where reasonably available:

• Order number, receipt, or other reasonable proof of eligible purchase;
• Product name or model and delivery date, if known;
• Description of the problem;
• Photographs or video where practical.

We may request reasonable information, safe troubleshooting, or inspection to establish the issue. Customers are not required to perform unsafe electrical work, disassemble hazardous components, or buy third-party diagnostics merely to make a claim. Missing original retail packaging or a particular photo does not automatically invalidate a legitimate warranty claim.

We will communicate the coverage determination and next steps. If a physical return is required, we will supply written authorization and the correct return destination. Our Texas registered office is not a merchandise return facility.

8. Repaired and Replaced Products

Repaired or replaced products and components remain covered for the remainder of the original 12-month period, or any longer period required by applicable law. Service does not automatically begin another 12-month term.

9. Claim Integrity

We may reasonably investigate suspected accidental damage, misuse, altered purchase evidence, or inconsistent descriptions. A request may be declined if the available evidence reasonably shows the claimed failure falls outside coverage. We will explain the denial and give the customer an opportunity to provide relevant information for reconsideration.

Previous claims, independent repair, installation, and absence of original packaging do not automatically disqualify an otherwise eligible claim.

10. Return Policy and Legal Rights

Our 30-Day Return & Refund Policy governs eligible non-defective change-of-mind returns. Its expiration does not affect valid warranty claims.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Nothing here limits implied warranties, statutory remedies, or other consumer rights that cannot lawfully be restricted. No separate informal dispute settlement program is required before consumers may exercise legal rights.

11. Effective Date

This written warranty applies to qualifying retail orders placed directly through jackonlux.com on or after October 28, 2026. Earlier purchases remain subject to applicable promises at purchase and statutory rights. Any longer written coverage expressly promised with a product remains effective under its terms.

12. Contact Information

JackonLux Inc.

Email: support@jackonlux.com
Phone: +1 929-233-9513
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

Registered business address: 700 Lavaca St, Ste 1401, Austin, TX 78701, United States. Not a return or repair facility. Contact us for authorized return instructions.