Have a question about your lighting, or interested in growing your business with us? Reach out to our US-based support team.
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Send us Message
Customer Support
support@jackonlux.com
Partner Program
chirst@jackonlux.com
Business Hours
Mon-Fri: 9:00 AM - 6:00 PM (EST)
Quick FAQs
Shipping & Orders
1. How long does shipping take?
We process all orders within 24 hours. Shipped directly from our US fulfillment center, you can expect delivery within 3-5 business days.
2. How can I track my order?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number. You can click the link to monitor your package’s journey to your doorstep in real-time.
Product & Technology
1. How does the emergency LED bulb work during a power outage?
Our emergency bulbs feature a built-in smart battery. They charge automatically during your normal daily use. The moment a power outage occurs, the bulb detects the drop in current and instantly switches to battery mode, providing you with hours of continuous, safe illumination. No extra wiring needed.
2. Will the solar security lights charge on cloudy or rainy days?
Yes. JackonLux solar panels are engineered with high-efficiency photovoltaic technology. While direct sunlight yields the fastest charge, they will still gather energy on overcast days to ensure your home remains protected and well-lit at night.
Returns & Warranty
1. What is your return policy?
We offer a 7-day hassle-free return policy. If you aren’t completely satisfied with your lighting or if it doesn’t fit your space, simply reach out to our support team for a quick return authorization.
2. Do your products come with a warranty?
Absolutely. We stand behind our engineering. All JackonLux lighting solutions come with a standard 1-Year Manufacturer Warranty covering any defects in materials or workmanship.
Business & Partnerships
1. Do you offer bulk discounts for retailers or dropshippers?
Yes! We have a dedicated Partner Program offering competitive wholesale pricing, dedicated support, and reliable US-based fulfillment. Please select ‘Wholesale & Partner Program’ in the contact form above to apply and grow with us.