Customer Care & Policies
Clear answers. Transparent policies.
Support when you need it.
Shipping Policy
Where we ship, what standard shipping costs, and when an eligible order usually arrives.
Last updated: October 28, 2026
Returns and warranty: Free outbound standard shipping is different from return shipping. For eligible change-of-mind returns, customers pay return shipping under our 30-Day Return Policy. Our One-Year Limited Warranty covers verified manufacturing defects; JackonLux covers authorized return shipping when required for a covered claim.
Where we ship
We currently ship to supported contiguous United States destinations. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or other unsupported remote destinations.
Shipping cost
Standard shipping is free for eligible products and orders delivered to supported destinations. No shipping charge is added at checkout for eligible addresses.
Processing and delivery
Most U.S.-fulfilled orders are processed within 1–2 business days. For items shipped from U.S. warehouses, standard delivery is typically 3–5 business days after dispatch. Products fulfilled from China are identified on the applicable product page and may have different processing and delivery estimates. Delivery estimates are not guarantees and may vary with carrier conditions.
Address eligibility and fulfillment
Shipping availability is confirmed during checkout. If an address is outside our supported delivery area, no shipping option will be offered for that order.
Orders may be fulfilled from Amazon fulfillment facilities, other U.S. third-party warehouses, or China, depending on the product and current inventory. When a product ships from China, the product page identifies that before purchase and provides the applicable delivery information. We describe an item as U.S. stock only when it is actually held in a U.S. fulfillment facility.
