Customer Care & Policies
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Terms of Service
The conditions that apply when you use the JackonLux website or place an order.
Last updated: October 28, 2026
1. General conditions
This website and the JackonLux online store are operated by JackonLux Inc. By visiting this site or purchasing from JackonLux, you use our service and agree to these terms. We reserve the right to refuse service where permitted by law and may limit or cancel quantities purchased per person, household, or order. If an order changes or is cancelled, we will attempt to notify the email supplied with the order.
2. Pricing and product information
Prices may change without notice. We make reasonable efforts to display product information, images, and colors accurately, but screen settings may affect how colors appear. Review the product page and included instructions before use.
3. Lighting and electrical use
JackonLux is not liable for direct, indirect, incidental, punitive, or consequential damages, including property damage or personal injury, resulting from improper installation, misuse, alteration, or lack of maintenance of LED bulbs, solar lighting, or cabinet lights, to the extent permitted by law. Follow the provided user manuals and consult a licensed electrician if you are unsure about installation.
4. Wholesale and B2B orders
Purchases made through the wholesale channel may be subject to a separate B2B agreement. If that agreement conflicts with these retail terms, the separate agreement controls for that transaction. Unauthorized reselling of retail purchases without a formal JackonLux wholesale agreement is prohibited.
5. Returns, Refunds, and Limited Warranty
Eligible retail orders placed directly through jackonlux.com on or after October 28, 2026 are subject to our 30-Day Return & Refund Policy and One-Year Limited Warranty. Eligible personal-reason returns require unused, uninstalled merchandise in the specified condition, and customers pay return shipping. For verified shipping damage, fulfillment mistakes, or covered manufacturing defects, JackonLux provides the appropriate remedy and covers any authorized return shipping. These policies are part of the customer-facing purchase terms, subject to non-excludable consumer rights. The warranty does not grant a one-year change-of-mind return right.
