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Order Processing
We carefully verify each order before shipping.
Processing time: 2–3 business days. You will receive a shipping confirmation email once your package is on the way.
(Orders placed on weekends or holidays will be processed the next business day.)
Estimated Delivery
U.S. Standard Delivery: 8–15 business days. Delivery time may vary due to customs, weather, or carrier volume.
Tracking Updates
Tracking information may take 24–72 hours to appear after shipment has been created. During peak seasons updates may require extra time.
Didn’t Receive a Tracking Number?
If you haven't received a tracking email within 3 business days, please contact us and include your order number.
Email: info@jackonlux.com
Business Hours: Mon–Fri, 8:00 AM – 6:30 PM (GMT+8)
Important: Please double-check your shipping address before submitting your order. Orders cannot be changed once shipped. Carrier delays are outside our control, but we will help as much as possible.