Frequently Asked Questions (FAQ)

1. Where do you ship from?

All orders are shipped directly from our certified U.S. warehouse or our global logistics centers. The system automatically selects the nearest warehouse based on your delivery address to ensure fastest delivery time.

2. Do you offer worldwide shipping?

Yes! JackonLux provides global shipping coverage. Some remote regions may not be available for delivery. In such cases, you may cancel your order for a full refund with no extra fees.

3. How long will my order take to arrive?

Processing Time: 1–2 business days after payment confirmation.
U.S. Orders: Typically arrive within 8-15 business days.
International Orders: Usually arrive within 14–27 business days, depending on location and customs clearance.

4. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a direct link to monitor your shipment in real time.

5. What if my order cannot be delivered?

If our carrier cannot deliver due to regional restrictions or logistics issues, you are eligible for a full refund or free cancellation with no extra cost.

6. What is your return and refund policy?

We accept returns for defective or damaged products within 30 days of delivery. Please contact our support team before returning any items to receive return authorization and instructions.
Refunds will be processed once the returned product is inspected and approved.

7. How can I contact customer support?

JackonLux offers 24/7 one-on-one customer support to ensure a smooth experience.
📧 Email: info@jackonlux.com
💬 Live Chat: Available on our website in the bottom-right corner.
Our professional service team will respond within 24 hours.

8. Can I modify or cancel my order after purchase?

You can modify or cancel your order within 12 hours after purchase, as long as it has not been shipped. Please contact our support team immediately for assistance.

9. Are your products covered by warranty?

Yes. All JackonLux products come with a 12-month limited warranty covering manufacturing defects. Please retain your purchase receipt or order confirmation for warranty validation.

10. What makes JackonLux different?

JackonLux specializes in portable, emergency, and functional lighting designed for everyday convenience. Each product undergoes 16 rigorous quality control inspections and complies with international safety certifications.
We focus on energy efficiency, durability, and reliability—lighting you can count on anytime, anywhere.