Returns & Refunds

1. Delivery on the way:

(1) Parcel seized by customs: It is the buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .

(2) Status of shipment stagnated for a long time: If the status of the parcel stagnated for a long time, we advise you to contact your local logistics agent to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.

2. Unsuccessful delivery:

(1) If the parcel isn't delivered successfully because of wrong address offered by buyer. We won't take response for any loss caused

(2) If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 14 days if you are not satisfied with the item.

3. Return & Refund

(1) For no reason. If you want to return an item without any quality problem for exchange within 14 days once it is received, please send an email to this email address with your order number return entitled: info@jackonluxled.com ( notice : Make sure the lamp has not been used and is well packaged. ), we will offer you the return address. But you are supposed to pay the shipping fee .

(2)For quality problem. Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

4. Order Cancelling

We can cancel the order for you if you contact us in time after your purchase.

(1)If contact us within 24 hours after your payment finished, we won't charge the transaction fee.

(2) If you contact us 24 hours after your purchase, and meanwhile your order haven't been shipped out (during holiday it may happen), then 5% of the order total will be charged as transaction and handling fee.

(3)Orders can't be canceled once the parcel is shipped out.

Note: If you ask for exchanging or cancelling your order, you shall firstly contact us by service email:  info@jackonluxled.com. We will not provide any exchange, return or refund service on returned hair extension without our permission, and all loss will be afforded by customers

Notice: Please Do Not Return The Parcel Before Contacting Us,or it will not be guaranteed. service email: info@jackonluxled.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jackonluxled.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@jackonluxled.com